Hotel and NYC FAQs
Browse our frequently asked questions as you plan your stay at Hotel Mela.
Many of our guests have questions as they plan their stay at our Times Square hotel. Below are some of the most commonly asked questions along with contact information for our helpful, knowledgeable concierge team. Feel free to browse this page and reach out to us if we can answer any other questions. All of us at Hotel Mela look forward to hosting you during your stay in New York City!
120 W. 44th Street
New York, NY 10036
What is the check-in and check-out time at your New York City Hotel?
Check In: 3:00 PM
Check out: 12:00 Noon
How can I request late check-out at your Times Square Hotel?
Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 1:00PM EST. Unrequested late check-out is between 1:00PM EST and 5:00PM EST and will be subject to an additional 50% of room rate. Departures after 5:00 PM EST will be subject to an additional full night’s stay.
Can I request early check-in at Hotel Mela?
Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.
Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.
Is your hotel in NYC pet friendly?
Yes. There will be a fee of $150 for the entire stay.
Does your New York City hotel provide any WiFi services?
Yes, WiFi is included in the daily Facilities Fee.
What is minimum age required to check in to your Times Square accommodations?
Minimum age required to check in is 21 years old.
What is the NY hotels’ cancellation policy?
Cancellation is 48 hours prior to arrival date before 12:00 PM noon EST. One night's room rate and taxes are subject to be charged for cancellations within that window. Nonrefundable reservations will be non-cancellable, non-modifiable.
Can I smoke in Hotel Mela?
Please refrain from smoking as this is a smoke-free hotel. If you smoke in your room, a $300.00 smoking fee will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.
What happens if I damage the guest room?
A penalty is based on the severity of the damage and it will be posted to your folio.
What is included in the facility fee?
The hotel charges a facilities fee of $30.00 plus tax ($34.43 total) per room, per night, in addition to the room rate. The fee provides the following services:
- all local, long distance, and international phone calls
- premium high-speed wireless internet access for unlimited devices
- access to the second floor fitness center
- unlimited copy and fax services
- complimentary apples and morning coffee in the hotel lobby
Which is the closest subway station to your Times Square hotel?
Times Square Station located at 44th street and 8th avenue.
From there, you can connect and/or transfer to all trains going uptown, downtown and the east side Grand Central Station. Trains: 1,2,3 & 7,9 & S & N,Q,R & W & A,C,E & B,D,F & M
Does Hotel Mela have onsite parking and/or valet parking offered?
Valet parking is $55 for standard vehicle and $65 for larger vehicle. However for your convenience, self-parking is only $45 for standard vehicle and $55 for larger vehicle. The parking garage is located adjacent to the hotel at Quik Park. Additional charges may apply if 24 hour period is exceeded. There are no IN/OUT privileges.
What will it cost to hire a cab or town car from the airport to Hotel Mela?
- JFK Approximately $50.00 – $75.00 & 45 minute drive
- Newark Approximately $65.00 – $85.00 & 1 hour drive
- LaGuardia Approximately $35.00 – $50.00 & 30 minute drive
Concierge Contact Info:
Monday – Saturday: 9:00 AM – 7:00 PM EST
Sunday: 10:00 AM – 6:00 PM EST
What services does the concierge provide?
Our concierge is on site and they will be happy to help with your sight-seeing, Broadway show tickets, restaurant reommendations, special occasions, and more!
Does the hotel have a courtesy shuttle to and from the local airports?
The hotel does not have a courtesy shuttle but the concierge will be able to help with all your travel needs. Contact 212.710.7017 or email email@example.com.
Is there onsite dining at your hotel in NYC?
Saju Bistro, adjacent to the hotel, is an eclectic culinary experience reminiscent of a trip to Provence. Enchanting and sophisticated, the restaurant also features an extensive wine list and full-service bar offering signature cocktails created with unique flavors.
Breakfast Daily: 7:00am - 11:30am
Brunch Sat & Sun: 11:30am - 3:00pm
Lunch Daily: 12:00pm - 4:30pm
Dinner Daily: 4:30pm - 11:30pm
Do you have a bar?
The Long Room Gastropub, adjacent to the hotel, is located in the heart of New York City’s Times Square. This bar and restaurant serves an extensive beer menu featuring craft, domestic & international brews along with a menu offering Irish pub fare with a twist.
Monday – Friday: Opens at 11:30AM
Saturday: Opens at 11:00 AM
Sunday: Opens at 12:00 PM
Sunday – Monday: Closes at 2:00AM
Tuesday – Saturday: Closes at 4:00AM
How do we contact the NYC hotel for reservations?
How do we contact the hotel in Times Square for group sales?
Group Sales: 212.710.7012
Who should we contact if we are group of people wanting to book several rooms, is there a group discount at your NYC hotel?
Group reservations: 10 rooms or more arriving together is considered a group. In such cases there is a mandatory porterage fee (baggage handling fee) that is applicable.
What is the Tax Break up charged on the daily rate?
8.8750% New York State Tax
5.8750% New York City Tax
$2.00 New York City Hotel Tax
$1.50 New York State Hotel Tax
What method of payment does Hotel Mela accept?
The hotel accepts the following as payment: Traveler’s check, Cash and Credit/Debit card. These will only be accepted upon arrival and you will still be required to guarantee your booking with a valid credit/debit card.
Please note that you may pre-pay with a certified check or money order, as long as it is received 21 business days prior to arrival. For checks being sent from overseas, please give at least 45 days. Unfortunately, the hotel cannot accept personal checks.
Does your Times Square hotel require any kind of deposit prior to checking in?
Yes, this can be paid either by cash or credit card. This refundable deposit will be returned back to the card after check out given there were no incidental charges.
Credit card deposit: $50 per day. (full value will be obtained at check-in time)
Cash deposit: $100 per night.
For stays longer than 7 days the hotel system will obtain the CREDIT/DEBIT authorization on the entire stay.
How long until CREDIT/DEBIT authorizations are released?
While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.
Can we prepay for our reservation and what is the procedure?
All credit card authorizations will need to be faxed (emails will not be accepted as they will be deleted to ensure safety of your credit card and our compliance with PCI regulations) to the reservations department at 212.710.7000 x4800, with only the last four digits of the credit card. Please send a contact number so that once this is received we may call to obtain the full number or email us at firstname.lastname@example.org for the form.
Does the NY Hotel have a fitness center, pool, or spa?
Fitness Center: Open 24/7, our fitness center located on the 2nd floor keeps guests energized in the city that never sleeps with top-of-the line treadmills and elliptical machines, as well as free weights.
Pool/Spa: Unfortunately, we do not have a pool or spa.
Is there an ATM on site at Hotel Mela?
Yes, we have an ATM machine located on the second floor.
Does your hotel in NY provide child cribs?
Yes, free of charge.
What if we have an unexpected guest; do you provide roll away beds?
Yes, we can provide a roll-away bed at a surcharge of $50.00/night.
Do all guest rooms at your Times Square hotel have a refrigerator?
Our guest rooms do not have refrigerators, but they are available by request for $30.00 per stay – subject to availability.
What bathroom products are provided in your rooms?
We provide hairdryers and the following PURE products in all our rooms: shampoo, lotion, bath soap, face soap, and shower caps.
Can we get our clothes laundered or dry cleaned during our stay at your Times Square hotel?
Yes. Please note that guests who require same day delivery must be called in before 9:00 AM. Any requests after 9:00 AM will be delivered the next day. However, the hotel also offers Express/Overnight service which incurs an additional 50% surcharge on top of the regular rate. The laundry facility is not managed by the hotel and is contracted to an outside company off property.
Does your hotel in NYC have any meeting or banquet space?
Yes. Hotel Mela has an Executive Boardroom located on the second floor that can hold meetings or events for up to 25 guests. Along with a favorable rate, you will also receive the following complimentary services and amenities:
- Complimentary LaVazza Espresso and coffee
- Complimentary bottled water
- Complimentary use of two Dual 60" LED Smart television for easy A/V presentations
- Complimentary wired and wireless Internet access
- Complimentary notepads and pens
- Discounted group rates when booking six or more guest rooms
Does Hotel Mela handle packages for guests? Is there a charge by the hotel to handle packages?
Hotel Mela will accept up to two (2) packages at no change. All packages shall be addressed to the guest name registered on the reservation. Packages that are received without a matching name to the reservation will be sent back to sender. All packages received will be sent to the guest room upon arrival or during their stay.
Additional package handling will cost $4.00. Packages that arrive three (3) days prior to guest's arrival will be charged $4.00.
Does the Times Square hotel pay travel agency commissions?
Travel Agents are paid out a 10% commission as long as a valid IATA number is entered at the time of the reservation.
Does the NYC hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay.
There will be a porterage/baggage-handling fee for groups of 10 or more.
If, we are a non-profit agency or are tax exempt, how do we get our tax exempt?
TAX EXEMPTION: All guests who are tax exempt will need to bring their own New York City and state tax exemption forms fully signed. These forms may also be faxed directly to the accounting office at +1 (212) 710-7021 with the confirmation number and name of the guest. In addition to providing the tax exemption documents, the tax exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (CC authorization form) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run.
If the stay is not prepaid and guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s CC that belongs to the guest on arrival.
If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guests have a 90 day window after check-out to present proof of tax exemption and payment from the organization (CC authorization form). Once we receive it and the payment is applied, we will refund the guest’s charge in full.
Does the your NYC hotel offer any rooms for the disabled?
Yes. Subject to availability.